FAQ

This is the official online store where you can purchase products from Rembo, the original brand of Omoi Co., Ltd.

By registering as a member (free) at the time of purchase, you can view your purchase history and check the order status on your My Page, making it convenient as it saves you the hassle of entering information for future purchases.

For guest purchases, you will not be able to view your purchase history or order status on the store, so we recommend registering as a member.

Your purchase history before registering as a member will not be displayed. Please register before making a purchase.

You can log in to the Rembo online store and make changes from the account settings in your My Page. If you have any changes to your email address or address due to moving, please make the changes as soon as possible.

Please note that the changes will not be reflected in your original order.

Please access the password reset page below while logged out and follow the instructions to reset your password.

If you are already a registered member, you can log in from the page below.

If you haven't registered as a member yet, please register (free of charge) from the page below.

If you wish to unsubscribe, you can proceed with the unsubscription process from the "Unsubscribe" option on the "Account Settings" page.

If there are products that have not yet been shipped at the time you request to cancel your membership, they will be shipped as is, and your order will not be canceled.

You can check your order history on My Page.

Please check your email reception settings. The system cannot reissue purchase emails. If you have any questions about your purchase, please provide your order number and contact us through the inquiry form.

Things to check if you haven't received an email

1. Problems with email receiving settings
   • Please check if the email has been automatically moved to your spam folder, junk folder, or trash bin.
   • In the case of Gmail, it may be sorted into the "Promotions" folder.
   • rembo@owtec.jpPlease check if emails from us are being blocked and adjust your settings to allow them.
2. others
   • If you are using carrier email (such as docomo, au, SoftBank, etc.), there may be cases where you cannot receive or view messages properly. We recommend registering with webmail services like Gmail.
   • This may be due to an error on the receiving server side or exceeding its storage capacity.

You can also check your order details in your order history on My Page.

You can check the status and tracking number of your ordered products from the "Order History" section of My Page. Based on the tracking number, you can check the delivery status in real-time on the official website of each shipping company.