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Refund policy

Based on the Act on Specified Commercial Transactions

Company Name Omoi Co., Ltd.
Representative Hidetoshi Yokoi
Location 2-1-6 Higashi-Nihonbashi, Chuo-ku, Tokyo 103-0004, Omoi Co., Ltd.
Phone Number 03-5829-4051
Business Hours: 10:00 AM - 6:00 PM (Phone reception hours: only during business hours)
Product Sales Price The sales price is the amount displayed on each product page (including tax). Please note that shipping fees and various charges may apply in addition to the product price. Please check on each product page and during the order process.
Payment Methods Credit Card, Convenience Store Payment, Deferred Payment (Paidy), PayPal, Bank Transfer, Carrier Payment, Rakuten Pay, PayPay Balance
Payment Timing
■ Credit Card, PayPal, Carrier Payment, Rakuten Pay, PayPay Balance
Payment is confirmed at the time of order.
■ Convenience Store Payment, Bank Transfer
Please make the payment within approximately 3 days from the time of order. If the payment deadline is exceeded, the order will be automatically canceled.
■ Deferred Payment (Paidy)
Please pay the total amount for one month by convenience store or bank transfer by the 27th of the following month.
■ Subscription Orders
Payments will occur at the specified cycle starting from the initial payment date. To cancel the next order, please complete the cancellation procedure by the day before the next payment date.
Delivery Timing We will ship within 7 days after receiving the delivery request.
Return and Exchange Policy Except in cases where the product is defective, we cannot accept returns or exchanges due to customer circumstances. Thank you for your understanding.