Rembo

Shipping Policy

At Rembo, we promise to deliver安心 and迅速 service to our customers. As soon as we confirm your order details, we will strive to deliver it to you as quickly as possible. If you have any questions, please feel free to contact us.

Domestic delivery

Delivery company	Sagawa Express
postage	Orders of ¥15,000 (tax included) or moreFree shipping Orders under ¥15,000 (tax included)Shipping fee not included. *Shipping costs can be checked during the order process.
Processing time	Orders will be shipped within 3-5 business days after order confirmation (excluding weekends and holidays).
Estimated delivery date	After shipping, delivery usually takes 2-5 business days. *The delivery date is an estimate only and is not guaranteed.

Overseas delivery

Service Area	We only support the specified countries and regions. You can check which countries are supported when you enter your shipping address during the order process. *You can also check the service area by contacting us.
Delivery company	EMS (International Express Mail Service)
postage	Shipping costs vary depending on the delivery address, weight, and size. Shipping costs will be automatically calculated during the order process.
Processing time	Orders will be shipped within 3-5 business days after order confirmation (excluding weekends and holidays).
Estimated delivery date	Delivery will take approximately 7-12 business days after dispatch. *This may vary depending on customs clearance procedures and local delivery circumstances.
Customs duties and import taxes	In the case of delivery to overseas, customs duties and import taxes may be incurred in the destination country. These will be the customer's responsibility. For details, please contact the customs office of the destination country.

Important Notes

⚠️ Please check

Please confirm that there are no errors in the delivery address before placing your order. We cannot accommodate address changes after shipping, as the order will be shipped to the address you provided.
In the event of force majeure such as natural disasters, bad weather, or delays in transportation, shipping may be delayed. We will respond as quickly as possible in such cases.
If the product is damaged during transportation, please contact the following customer service within 3 business days of receipt. If you can send us photos, we will respond promptly.

Check delivery status

Once your order is confirmed, we will send you an order confirmation email. After the product is shipped, you will receive a shipping completion email containing the tracking number and carrier information.

By using the tracking number, you can check the delivery status on the official website of each carrier 24 hours a day.

Domestic (Sagawa Express)	Sagawa Express - Package Inquiry
Overseas (EMS)	Japan Post EMS Tracking Service

Shipping inquiries

For any questions regarding delivery, please feel free to contact us using the information below.

Rembo Customer Support

E-MAIL:info@rembo.jp
Reception hours: Weekdays 10:00 AM - 6:00 PM
*Depending on the nature of your inquiry, it may take some time to receive a response.

Shipping policy